Troubleshooting

A scene does not open

1. Confirm the link is complete and has not been replaced.
2. Sign in if the scene is Private or Invite-only.
3. Ask the owner to confirm your access.
4. Retry or return to the Dashboard and open it again.
5. Try a current browser and relax strict content blocking for the site.

The scene stutters

• Change Quality to Low or Medium.
• Close unused tabs and background applications.
• Use a stable Wi-Fi or wired connection.
• Reload after changing heavy device settings.
• On mobile, stop if the device becomes unusually hot.

Microphone or voice does not work

• Allow microphone access in the browser.
• Check that the VIRTUX microphone button is enabled.
• Confirm the correct microphone is selected on the device.
• Check whether a moderator force-muted you.
• Reconnect after changing microphone permission.

I cannot edit or use a feature

• The owner may not have granted the required permission.
• The scene may have locked editing.
• Your plan may not include the feature or may have reached a limit.
• The feature may be disabled for the scene or platform.
• Mobile and VR can offer fewer detailed editing controls.

The VR button does not appear

• Use a compatible WebXR headset browser.
• Confirm immersive VR is supported and allowed.
• Use a secure HTTPS connection.
• Check that VR is enabled for the platform.
• Reload after the headset is connected and awake.

Changes are missing

• Confirm that you selected Save before leaving Edit mode.
• Check whether you edited a temporary private room.
• Use Version history when available.
• Ask collaborators whether a later shared edit replaced the change.